Quality Management System
Istanbul Kent University Oral and Dental Health Education Practice and Research Center is dedicated to the ongoing enhancement of service quality through the adoption of a continuous quality improvement management approach. This philosophy is integrated into every facet of our service delivery.
Quality Unit
- Overseeing all activities aligned with the institution's goals and objectives, ensuring coordination with Healthcare Quality Standards at every stage.
- Managing self-assessment processes to evaluate and enhance performance.
- Ensuring document management complies with Healthcare Quality Standards.
- Optimizing the management of quality indicators for maximum efficiency.
- Overseeing the reporting processes for undesirable events to facilitate prompt responses and solutions.
- Conducting and managing improvement initiatives based on feedback from patient and employee surveys.
- Establishing and managing committees, boards, and teams in accordance with Healthcare Quality Standards.
Our Boards
- Risk Management Board
- Occupational Health and Safety Board
Our Committees
- Infection Control Committee
- Patient Safety Committee
- Education Committee
- Facility Safety Committee
Our Teams
- Quality Management Team
- Self-Assessment Team
- Indicator Management Team
- Medication Management Team
- Satisfaction Survey Team
- Patient and Patient Relatives Opinion, Suggestion, Complaint Evaluation Team
- Risk Assessment Team
- Blue Code Team
- White Code Team
- Red Code (Extinguishing) Team
- Employee Opinion, Suggestion, Complaint Evaluation Team
Quality Management and Department Quality Officers
The Quality Management Unit plays a vital role in enhancing the safety of both patients and employees. This is achieved through risk assessment, incident reporting systems, monitoring performance indicators, and coordinating self-assessments and internal audits. By working closely with department quality officers, the unit significantly promotes the widespread adoption of quality awareness across the institution.
Our Quality Policy
With internationally recognized and long-term strategies, we strive to continuously improve the quality of services provided to our patients, their relatives, and our business partners, thereby fostering strong patient loyalty. Our objective is to become a benchmark and exemplary dental hospital on both national and international levels.
Our goal is to be a qualified dental hospital that, in the pursuit of public health, engages in research, inquiry, and information access. We aim to solve problems and produce value-added projects that contribute to scientific, technological, economic, social, and cultural development. In this context, we aspire to meet world standards in research and development, progressing rapidly toward becoming a dental hospital that ensures patient and employee safety through the use of modern technology. The guiding principles that will steer us include:
- Prioritizing the implementation of core principles that reflect our institutional values within the framework of our hospital's mission and vision.
- Enhancing satisfaction by collecting feedback on processes from all stakeholders, including students, administrative staff, and academic staff.
- Embracing a continuous improvement and sustainability approach in all service areas of our dental hospital.
- Constantly refining educational, research, and administrative processes.
- Continuously improving the content and quality of healthcare activities within a sustainability framework.
- Representing our country with distinction on international platforms.
With these principles, our aim is to contribute to the improvement of the health level of the society by implementing the quality management system in the entire structure of our dental hospital and to be a leading institution by ensuring its continuity.
